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Frequently Asked Questions

What is service guarantee?

We want you to be happy with your choice of service with us. That’s why we’ll give a 100% refund or exchange for up to 30 days at no charge to you. This guarantee does not cover accidental incidents or political unrest or any act of god. Valid for the first 4 hours of your check in for groups of less than 5 adults/children and for 2 hours for groups of more than 5 adults/children.

Choice of service is limited to place of stay and transport. Adventure activities are not covered. Because keeping your SAFETY as the top priority we have to cancel/abandon any adventure activities promised if we see a breach in safety.

Service guarantee is applicable to customers who pay 100% of the total invoice value, 10 days in advance from the date of check in.

How and when do I pay and when will my booking be considered as Confirmed?

When you pay 100% of the total invoice value, 10 days in advance from the date of check in. You will receive confirmation voucher from us with reservation details.

Types of payment accepted?

Currently we do accept all major credit cards except American Express. Credit card payment will attract 2% bank charges. We do not accept Pay Pal. We accept current dated at par cheq’s or net-banking. Cash payment will receive a 2% discount.

Cash pickup from home will be at a marginal cost of 199 INR within Delhi NCR region.

Refund / Cancellation / Postponement of Vacation?

Any trip booked will attract a cancellation fee of 50% of the total billing if cancelled before 15 days.

Cancelled within 15to 0 days will be no show and 100% cancellation charges will be applicable.

Purchase or Extra Services utilized during your vacation?

You need to pay by cash before check in for any extra service utilized other than the services mentioned in your voucher.

Is the info provided by us relevant?

While we try to give in the most relevant information. There may be some surprise elements and that is the beauty of offbeat travel.

Disclaimer / Indemnify

You need to understand that offbeat/adventure travel has risks involved and you are fully aware of the possible outcomes. By purchasing from us you indemnify our company, employees and resellers.

Legal terms & conditions?

If you are interested in reading our terms and conditions, privacy policy, or other terms of service, you can find those documents here.

What if you need help?

We're here to assist and always willing go the extra mile to make sure you're making the most of the vacation. In case of any emergency you can call us 24*7